Auto-replies that answer the same five questions for you

Most WhatsApp enquiries to a small business are the same handful of questions: where are you, when do you open, how much is it, do you deliver. Those do not need a person.

• Keyword matching on the incoming message text
• Separate Arabic and English rules on one number
• Greeting rules for a first-time contact
• Hands off to the shared inbox when no rule matches

Keyword rules

A rule matches on what the customer wrote and answers with the text you set. Because the match is on the message content, an Arabic keyword and an English keyword can point at two different answers on the same number.

Out of hours

The most valuable auto-reply is the one that fires at 21:00 on a Thursday. Setting expectations immediately, rather than leaving a customer on a silent read receipt until Sunday, is most of what an auto-reply is for.

Where it stops

An auto-reply is a rule, not a conversation. When the question is not one of your five, the thread stays in the shared inbox for a human. For genuinely open-ended questions there is the AI chatbot module instead.