WhatsApp apology templates for delays and mistakes
A good apology names the fault, does not explain it away, and says what happens next. Customers forgive delays far more readily than they forgive being managed.
Late order
Arabic
مرحبًا [الاسم]، طلبك رقم [الرقم] متأخر، وهذا خطؤنا نحن، لا خطأ المورّد ولا شركة الشحن.
التاريخ الجديد [التاريخ]. وتعويضًا لك سوّينا [التعويض].
وإذا تفضّل الإلغاء، ردّ «إلغاء» وأرجّع لك المبلغ كامل اليوم.
English
Hello [name], your order [number] is late and that is our fault, not the supplier's and not the courier's.
The new date is [date]. To make it right we have [remedy].
If you would rather cancel, reply CANCEL and I will refund you today in full.
Late reply
Arabic
مرحبًا [الاسم]، أعتذر منك، رسالتك ظلّت بلا رد [المدة]. وهذا مو المستوى اللي نبيه.
بخصوص سؤالك: [الجواب]
في شي ثاني معلّق من طرفك؟
English
Hello [name], I am sorry, your message sat unanswered for [time]. That is not the standard we want.
To your question: [answer]
Is there anything else outstanding from your side?
We got it wrong
Arabic
مرحبًا [الاسم]، أرسلنا لك [الخطأ] بدل [الصحيح]. وهذا خطأ منّا.
وهذا اللي بيصير الحين: [الحل]، بدون أي تكلفة عليك، بحد أقصى [التاريخ]. واحتفظ بالصنف الخطأ، ما بنطلبه منك.
أعتذر منك على الإزعاج.
English
Hello [name], we sent you [wrong thing] instead of [right thing]. That is our mistake.
Here is what happens now: [fix], at no cost to you, by [date]. Please keep the wrong item, we are not asking for it back.
I am sorry for the trouble.
Swap everything in [brackets] before you send. If you use Dardasha, save these in the Templates module and your team can insert them in one click instead of retyping them differently every time.
Try Dardasha free for 10 days
No card required. Scan a QR code and you are live. If you stay, it is OMR 4.900 a year, billed in Omani rials.
Start free See pricing