WhatsApp delivery update templates
Nearly every “where is my order” message is caused by a delivery update that was never sent. Sending three short messages costs you nothing and removes most of your inbound support volume.
Out for delivery
Arabic
مرحبًا [الاسم]، طلبك رقم [الرقم] خرج للتوصيل اليوم.
المندوب: [الاسم]
الوقت المتوقع: بين [من] و[إلى]
خلّ جوالك قريب منك. وإذا ما أنت في [المنطقة] الحين، خبّرنا ونأجّله ليوم ثاني بدون أي رسوم.
English
Hello [name], your order [number] is out for delivery today.
Driver: [driver]
Expected: between [from] and [to]
Please keep your phone nearby. If you are not at [area] right now, tell us and we will move it to another day at no charge.
Delayed, honestly
Arabic
مرحبًا [الاسم]، لازم أحدّثك بخصوص الطلب رقم [الرقم].
ما بيوصل اليوم مثل ما قلنا. السبب [السبب]، والتاريخ الجديد [التاريخ].
أعتذر منك. وإذا التاريخ ما يناسبك، ردّ علينا ونرجّع لك المبلغ كامل بدون أي أسئلة.
English
Hello [name], I owe you an update on order [number].
It will not arrive today as we said. The reason is [reason], and the new date is [date].
I am sorry. If that date does not work for you, reply and we will refund it in full, no questions.
Delivered
Arabic
مرحبًا [الاسم]، تم تسليم الطلب رقم [الرقم] الساعة [الوقت] إلى [الشخص].
إذا في شي ناقص أو متضرر، أرسل لي صورة هنا خلال 24 ساعة ونبدّله لك.
English
Hello [name], order [number] was delivered at [time] to [person].
If anything is missing or damaged, send me a photo here within 24 hours and we will replace it.
Swap everything in [brackets] before you send. If you use Dardasha, save these in the Templates module and your team can insert them in one click instead of retyping them differently every time.
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