WhatsApp out-of-hours reply templates
The out-of-hours reply is the highest-value automation a small business can set up, because it works while nobody is there. The only rule that matters: give a specific time you will reply, not the word “soon”.
Standard evening
Arabic
شكرًا لتواصلك مع [الاسم التجاري]. إحنا مغلقين حاليًا.
أوقات دوامنا [الأيام]، من [الساعة] إلى [الساعة].
بنرد عليك أول شي [اليوم التالي]. وإذا الموضوع مستعجل، اتصل على [الرقم].
English
Thank you for messaging [business]. We are closed right now.
Our hours are [days], [from] to [to].
We will reply to you first thing [next day]. If it is urgent, call [phone].
Weekend
Arabic
شكرًا لتواصلك مع [الاسم التجاري]. إحنا مغلقين لنهاية الأسبوع ونرجع [اليوم] الساعة [الوقت].
رسالتك محفوظة وهي أول شي بنشوفه أول ما نفتح. ما ضاع شي.
English
Thank you for messaging [business]. We are closed for the weekend and will be back on [day] at [time].
Your message is saved and it is first in the queue when we open. Nothing is lost.
Ramadan hours
Arabic
رمضان كريم. شكرًا لتواصلك مع [الاسم التجاري].
توقيتنا في رمضان من [الساعة] إلى [الساعة]، ومن [الساعة] إلى [الساعة] مساءً.
بنرد عليك في أول ساعات دوامنا القادمة.
English
Ramadan Kareem. Thank you for messaging [business].
Our Ramadan hours are [from] to [to], and [evening from] to [evening to].
We will reply within our next working hours.
Swap everything in [brackets] before you send. If you use Dardasha, save these in the Templates module and your team can insert them in one click instead of retyping them differently every time.
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