WhatsApp welcome message templates
The first automatic message decides whether the customer waits or leaves. It should do three things: confirm they reached the right place, say when a human will answer, and offer a shortcut for the common questions.
First contact
Arabic
أهلًا بك في [الاسم التجاري]. شكرًا لتواصلك معنا.
بيرد عليك أحد أعضاء الفريق خلال [المدة] ضمن أوقات دوامنا، [الأيام] من [الساعة] إلى [الساعة].
وعشان نرد عليك أسرع، اكتب لنا طلبك في رسالة وحدة.
English
Welcome to [business]. Thank you for reaching out.
A member of the team will reply within [time] during our hours, [days] [from] to [to].
To help us answer faster, tell us what you need in one message.
With a menu
Arabic
أهلًا بك في [الاسم التجاري]. ردّ برقم ونكمل من هناك:
1 = الأسعار وعروض السعر
2 = طلب قائم
3 = الموقع وأوقات الدوام
4 = شي ثاني
أو اكتب سؤالك مباشرة وبيرد عليك موظف.
English
Welcome to [business]. Reply with a number and we will take it from there:
1 = Prices and quotes
2 = An existing order
3 = Location and opening hours
4 = Something else
Or just write your question and a person will answer.
Returning customer
Arabic
أهلًا برجوعك [الاسم]. يسعدنا نسمع منك من جديد.
آخر طلب لك عندنا كان [الصنف] بتاريخ [التاريخ]. تبي نفس الطلب، ولا شي مختلف هالمرة؟
English
Welcome back [name]. Good to hear from you again.
Your last order with us was [item] on [date]. Would you like the same again, or something different this time?
Swap everything in [brackets] before you send. If you use Dardasha, save these in the Templates module and your team can insert them in one click instead of retyping them differently every time.
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